Information collected by TechPcHelp:
After subscribing or purchasing any services from the TechPcHelp, the executive ask details about customer like name, contact number, email id, billing address information while accepting the payments.
After subscribing our monthly or yearly plan, we gather some information about your computer like purchasing date of computer device, type of device, model number and company of computer hardware, hardware configuration, software and other equipments attached to device. Depending upon the type of services customer requires this data may vary.
When customer opens the TechPcHelp site we automatically collects the traffic data i.e. information about user’s IP address, domain server, device details and browser information from which user visits the TechPcHelp website.
TechPcHelp records and monitors the online as well offline sessions between the technical support executive and clients. These data will be used to improve and control the quality of technical support services provided to the customers. TechPcHelp also records the voice communication between the consumer and service provider executive of TechPcHelp which might be used in resolving any queries and complaints of the customers regarding the provided services.
TechPcHelp is the only owner of the customer’s information collected via phone, email or website. We never sell or rent the customer information to third party for any kind of purposes.
Handling of data collected by TechPcHelp:
TechPcHelp requires the personal information about customer to answer the queries and provide services to clients. We use this information to provide the details about our upcoming promotional offers to the customers.
With the permission of client, TechPcHelp uses the email id of clients for email marketing. Email ids can also be used to inform the updates about customer ongoing services.
Before sending any the updates about promotional offers and discounts of the TechPcHelp services, we granted the permissions of the client. If client denies, we will never shared the detail with the client without their permission.
Customer can unsubscribe to getting promotional offers any time when they want to we provided the link for unsubscribing in every promotional mail.
TechPcHelp might disclose the information about the customer if they breaks or violates the terms and condition of TechPcHelp.
Collection and use of website cookies by TechPcHelp:
Web cookies are the data gathering technology to track the user data. It is present on the end user device (mobile or computer) and track and stored the websites data which user visit. Many advance browsers allows customer to block or control the website cookies.
TechPcHelp might use the web cookies to analyze the behavior of the clients and to monitor the functioning of our website. Web cookies are also use for identify the customer’s device and certain details like language preferences and individual activity during the session.
TechPcHelp uses the third party services to collect and analyze the web cookies of the customers and get the detailed report of it. We also using third party payment gateway services on our website.
Protecting customer data:
TechPcHelp understand the importance of user’s data and their privacy. Hence our administrators use high level technical as well as physical security solutions for protecting user’s data.
TechPcHelp make use of super secure sever for storing data which cares about the safety of user’s information like credit data. All the credit data is getting transmitted via SSL and encrypted into the payment gateway of the TechPcHelp.
For the security reasons, we immediately delete the credit information of the customer from our server after completing user’s transaction.
Third Party advertising on TechPcHelp website:
Sometimes we include third party advertising and ad targeting links on our sites. Those third party advertising companies are having their own privacy policies. Customer can turn off these third party links on their browser.
TechPcHelp do not take any responsibility about the content of the advertising of the links provided by them.
Distributions of the customer data by TechPcHelp:
TechPcHelp might disclose the customer information to government agencies to identify the fraud or investigation of investigation purposes. TechPcHelp never provide customer information to agencies for marketing purposes.
Children online privacy protection act:
TechPcHelp do not contain any type of content which can attract the children under age 13. We do not provide our services to customers who are under age 13. The customer who are under 13 age should take the help form their parents or the guardian for visiting site and taking services of TechPcHelp.
Customer can withdraw, change or update their data anytime by contacting on the contact details provided on our website.
For any kind of queries or the questions customer can directly get in touch with the customer care executive of TechPcHelp.